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HARRISBURG -- Pennsylvania Attorney General Dave Sunday is warning residents about a phishing scam targeting users of MyChart, an online patient portal used by hospitals and other health care providers.
According to the Attorney General's Office, scammers are impersonating MyChart in emails and text messages offering recipients a chance to claim a "MyChart Medicare Kit." No such program or reward exists.
Officials said the messages are designed to persuade recipients to click malicious links and provide passwords or other personal information, potentially allowing scammers to gain access to patients' MyChart accounts.
"Scammers are always looking for new ways to obtain as much of your personal information as possible," Sunday said. "Stay on the lookout for this new scam tactic, and contact your medical office if you're not sure how to access the MyChart website assigned to your providers."
The Attorney General's Office advises residents not to click links or open attachments in suspicious MyChart messages. Consumers also should not use an "unsubscribe" link contained in a suspicious message because that link could also be malicious.
Officials said users should never provide passwords or verification codes in response to unsolicited emails or text messages or follow instructions asking them to "verify," "fix" or "unlock" their accounts.
Instead, patients should access their accounts only through the official MyChart website or app provided by their health care provider.
Anyone who believes they have been victimized by the scam may contact the Pennsylvania Office of Attorney General's Bureau of Consumer Protection at 1-800-441-2555 or file a complaint through the Attorney General's Office website.