Struggling with disrespectful patients
Dear Annie: Last week, I was caring for a patient named “Mr. Thompson,” who had come in with severe back pain. After completing my initial assessment, his daughter, “Sally,” arrived and immediately demanded that I give her father “the strongest pain meds you’ve got.” I explained that we had protocols to follow and that the doctor would need to approve any narcotics. She became furious, yelling, “What’s wrong with you? Can’t you see he’s suffering? Just give him something!” I calmly assured her that we were doing everything we could to manage his pain, but she ...