LEWISTOWN - For the third consecutive year, Northwest Savings Bank ranks highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power and Associates 2012 Retail Banking Customer Satisfaction Study.
The study, conducted in January, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia and Washington, D.C.
"Earning our third consecutive award from J.D. Power and Associates for being highest ranked in our six-state region is an amazing honor," Steven G. Fisher, executive vice president of banking services, said in a press release. "It is both humbling and exhilarating. This award comes from the people we serve, the people who are the reason our company exists. Everything we do, all aspects of our banking service delivery, we do for them, through a dedicated, continuous improvement program designed to provide the highest level of customer satisfaction."
Northwest Savings Bank is a full-service community bank headquartered in Warren. For more information about Northwest Savings Bank visit www.northwestsavingsbank.com.