CareerLink to offer customer service training for first time

LEWISTOWN – Area residents will soon have the opportunity to strengthen their resume and stand out in a competitive job market by completing free customer service training beginning Jan. 22 at PA CareerLink Mifflin County.

Carol Shefrin, co-director of Tuscarora Intermediate Unit 11, said the training was developed with a grant from the Central Pennsylvania Workforce Development Corporation and is funded through a Highmark Foundation grant.

The two-week course, taught by instructor Carolyn Kline, is designed for young people who are seeking entry level positions, Shefrin said. In eight classes, participants will learn the skills needed to effectively work with internal and external customers, a press release states.

“If you think of almost any job that exists, almost any employee works with customers and needs to develop good customer service,” Shefrin explained.

The course will approach customer service in a broad sense, which can be applied to any career avenue, including health care, manufacturing, retail, service and hospitality, she said. At the end of the course, participants will receive a certificate of completion that can be added to job applications and resumes.

Adecco, Geisinger, Lowe’s, Snappy’s and other local employers have already endorsed the upcoming training and will look for documentation of completion on job applications, said CareerLink administrator Margie Eby in a press release.

The training course will be held from 12:30 to 2:30 p.m. Tuesday through Friday, Jan. 22 to Feb. 1, at PA CareerLink Mifflin County. Participants will learn effective communication skills and how to handle difficult customers. The training will be interactive and include the use of technology.

To register or for more information, call 248-4942 or stop in at PA CareerLink, 6395 Route 103 North, MCIDC Plaza, Lewistown.