Northwest Savings Bank gets top ranking from J.D. Power

WARREN – Northwest Savings Bank ranks highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power 2014 U.S. Retail Banking Satisfaction Study.

The study, conducted quarterly from April 2013 to January 2014, analyzed the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia and Washington. Northwest Savings Bank was also ranked highest from 2010 to 2012.

Northwest also was named to the 2014 “Bank Honor Roll” by Keefe, Bruyette & Woods. The list consists of the 31 top-performing banks in the country over the last 10 years. Northwest was recently included on Forbes’ 2014 “Top 50 Most Trustworthy Financial Companies in America” list based on the transparency of the bank’s financial reporting and strong governance practices.

Northwest Savings Bank operates 165 community banking locations in Pennsylvania, New York, Ohio and Maryland.